*Please read in full before booking. By booking any appointment you are agreeing to abide by these policies.

BOOKING

• Online booking can be found through this link! https://kianajade.as.me/schedule.php

• Clients are welcome to ask questions prior to booking over Instagram @kianajade.pmu or email bookwithkianajade@gmail.com, however, Online Booking is the only way to get on the calendar!

• The online calendar is always open 3 months out.

• The online calendar is always up to date, however cancellations do occur so it is a good idea to check back occasionally for last second openings!

• Each booked service will deliver a confirmation email upon booking. If you do not receive a confirmation you have not booked correctly. Please checkyour junk folder before contacting us through bookwithkianajade@gmail.com to ask for assistance.

• Two appointment reminder emails, 48 & 24 hours before your appointment, will be sent out. Additionally, a Text the evening before and morning of your appointment with extra details regarding your appointment, will also be sent out.

• Reminder: All your booking information including cost, time, location, etc. can be found in the confirmation and reminder emails.

  DEPOSITS

• All permanent makeup services and tattoo appointments require a NON-REFUNDABLE. The deposit will be deducted from the service total day of your appointment.
  This deposit is non transferrable to another person.
  If you choose to cancel your appointment at any time, the deposit is forfeited and will not be refunded. Please ensure you are committed to getting the service you book to avoid loss of deposit or extra late cancellation fees.

• The deposit is only good to be rescheduled ONCE, given it is not within 48 hours of your appointment. After one rescheduling, another deposit will be required if you need to reschedule again, even if requested before the 48 hour policy.

  CANCELLATION POLICY

• All appointments must be cancelled 48 hours before their appointment time.

• A client is able to cancel their appointment via the confirmation email they receive when booking. Online cancellation will not work if you are attempting to cancel within 48 hours of your appointment and you must contact your artist via instagram, phone, or email.

• For ALL services, If you need to cancel an appointment within 48 hours of your booked time, due to any reason, a 50% late cancellation fee will be charged to the card on file. If the card on file does not work, this fee will be added on top of your next service.

• If a client no shows or fails to notify about their absence to any appointment, the full service fee will be charged to your card on file. If a deposit was required upon booking, it will be forfeited as well. Your account will be flagged and after 2 no shows, your account will be blocked from booking again.

• If a client no shows, cancels within 48 hours of their appointment, or fails to notify about their absence to any consultation appointment, although free of charge, will be charged a $20 fee on the card on file and their file will be flagged. After 2 no shows, you will be blocked from booking another appointment.

• If a client is more than 10 minutes late/ fails to notify your artist about arriving late, the client will unfortunately be asked to reschedule their appointment upon their arrival in order to allow other clients scheduled appointments to run as planned. The cancellation fee’s will apply in this scenario.

  The policies listed here include unforeseen circumstances that are often out of ones control. For example: any cancellations due to sickness, having to cancel because of late arrivals due to weather or traffic, vehicle troubles, work schedule mishaps etc.

  While we know life can be unpredictable, and unavoidable circumstances do occur, regardless, we must stand by our policies.

  These policies are not in place to penalize any individual for uncontrollable circumstances but are intended to compensate for the lost time and prep that was devoted to you and your service.

  Aside from late cancellations, it is crucial to plan to arrive early to be safe! Arriving late does not give us the proper time and care that we need in order to perform your service at 100% and is not fair to the clients after you, who have reserved a designated time as well.

  We appreciate your understanding on this matter and for allowing us to continue to provide the best possible services to all my valued clients and pals!

  
  

  CUSTOM PIECES & FLASH

• FLASH designs can be booked anytime through the online booking link.

• Available flash can be found on @kianajade.pmu highlights page.

• Flash pieces are made to be repeated, unless posted as “one offs”.

• Custom requests must be submitted via https://form.jotform.com/kianajade.pmu/intake-form

• Please note when submitting a custom tattoo form, responses can take 2-3 weeks and only certain projects that fit Kiana's style, interests, and expertise will be taken on. Your tattoo will be available for preview the Sunday before your appointment, drawn in Kiana's style with your references in mind!

• ONE redraw will be included in your deposit price and the deposit will be deducted from the final total on appointment day. Any additional redraws will come with a fee and a chance of requiring to reschedule.

• If chosen, a private booking link will be emailed to you! Booking a spot will be the responsibility of the client.

• ps. If your request is not chosen, this does not mean your idea is bad! It is most often just not the right fit for Kiana’s style.

• We love matching tattoos around here! Those wanting matching tattoos can submit one form together.

APPOINTMENT DAY

• Clients are asked to come 5-10 minutes before their appointment start time to allow for quality services. If you are running late please CALL or TEXT to let your artist know before the start time.

• If a client is more than 10 minutes late and fails to notify your artist, the client will unfortunately be asked to reschedule their appointment upon their arrival in order to allow other clients scheduled appointments to run as planned.

• Your artist will ask you questions about sensitivities upon arrival of each appointment, however, Any concerns regarding allergies or sensitivities that the client has failed to share is under the responsibility of the client.

• For all permanent services, aftercare will be discussed after your procedure however is also available in all your confirmation emails sent to you prior.

  EXTRAS TO NOTE

• All Permanent makeup services are a two step process, requiring an initial touch up a minimum of 6 weeks following your first session. Neglecting to come back to your touch up will result to incomplete work.

• Touch up costs are not included in the first session pricing. Each touch up is set at a different price point. Please see main page for full price list.

• Clients who have previous work done (by another artist) Are asked to come in for a consultation prior to booking the full service or send an email with well lit photos to bookingwithkianajade@gmail.com.